Privacy

Effective Date: April 10, 2026. Last Updated: April 10, 2026. AceIt is run by AceIt Technologies LLC.

What we keep when you use a tool, in plain words. We keep your scores and the first 200 characters of your text in your history. The privacy page lists everything else we hold.

1. Introduction

AceIt Technologies LLC ("we," "us," "our," or "the Company") operates the AceIt platform, accessible at myaceit.com ("the Platform"). We are committed to protecting the privacy and personal data of our users ("you" or "your").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the Platform. By using the Platform, you consent to the practices described in this Privacy Policy.

This Privacy Policy is designed to comply with the Ghana Data Protection Act, 2012 (Act 843), the Nigeria Data Protection Regulation (NDPR), the Kenya Data Protection Act, 2019, the South Africa Protection of Personal Information Act (POPIA), and the European Union General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account or interact with the Platform, we collect the following information:

  • Identity Information: Full name
  • Contact Information: Email address
  • Education Information: School type (university, SHS, JHS), school name, programme or class
  • Account Credentials: Email and encrypted password
  • Communication Data: Messages you send to our support team, feedback, and WhatsApp messages exchanged with our Ace study bot
  • Content You Submit: Essays, text, documents, and images you upload for processing by our AI tools

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain technical information:

  • Device Information: Device type, operating system, browser type, screen resolution
  • Usage Data: Pages visited, features used, tool usage history, credits spent, quiz scores
  • Log Data: IP address, access times, referring URLs, error logs
  • Device Fingerprint: A hashed identifier generated from your browser and device characteristics, used solely to prevent abuse (multiple account creation). This is not used for advertising or tracking across other websites.
  • Cookies: Session cookies for authentication and analytics cookies for understanding Platform usage

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Payment provider — transaction confirmation and payment status
  • Analytics services — aggregated usage data

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing our services — creating your account, delivering study materials, processing payments, and personalizing your learning experience. Legal basis: Performance of contract.
  • Improving the Platform — analyzing usage patterns, identifying bugs, and developing new features. Legal basis: Legitimate interest.
  • Communication — sending you service updates, study tips, and responding to your inquiries via email or WhatsApp. Legal basis: Performance of contract / Consent.
  • Marketing — sending promotional content about new features or credit offers (only with your consent). You can unsubscribe at any time by emailing myaceit.support@gmail.com. Legal basis: Consent.
  • Security — detecting and preventing fraud, unauthorized access, duplicate account creation, and other harmful activities. Legal basis: Legitimate interest.
  • Legal compliance — fulfilling our obligations under applicable data protection laws. Legal basis: Legal obligation.
  • AI improvement — using anonymized and aggregated data to improve our AI-powered study tools. Legal basis: Legitimate interest.

We will never sell your personal data to third parties for their marketing purposes.

4. How We Share Your Information

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including:

  • Payment processors — to process your Mobile Money and card transactions
  • Cloud hosting and database providers — to store and serve Platform data securely
  • Email service providers — to send transactional and engagement emails
  • AI model providers — to power our study tools
  • Messaging platforms — to operate our WhatsApp study bot

These providers are contractually obligated to protect your data and may only use it for the purposes we specify.

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If AceIt Technologies LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Storage and Security

5.1 Where We Store Your Data

Your data is stored on secure cloud servers. As AceIt Technologies LLC is a US-based company serving users across Africa, your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure that appropriate safeguards are in place for any international data transfers.

5.2 How We Protect Your Data

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing
  • Row-level security policies ensuring users can only access their own data
  • Access controls limiting who can view personal data
  • Regular security assessments and monitoring
  • Secure payment processing through PCI-compliant providers

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — You have the right to request a copy of the personal data we hold about you
  • Rectification — You have the right to request correction of inaccurate or incomplete personal data
  • Erasure — You have the right to request deletion of your personal data ("right to be forgotten")
  • Restriction — You have the right to request that we restrict the processing of your personal data
  • Data Portability — You have the right to receive your personal data in a structured, commonly used format
  • Objection — You have the right to object to the processing of your personal data for certain purposes
  • Withdraw Consent — Where processing is based on consent, you have the right to withdraw your consent at any time

To exercise any of these rights, please contact us at myaceit.support@gmail.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Platform. They help us provide a better user experience by remembering your preferences and understanding how you use the Platform.

7.2 Types of Cookies We Use

  • Essential Cookies (required) — Required for the Platform to function, including login sessions and security tokens
  • Analytics Cookies (optional) — Help us understand how users interact with the Platform
  • Marketing Cookies (optional) — Used to measure the effectiveness of our advertising campaigns on Facebook and TikTok

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Platform.

8. Advertising and Analytics

We use third-party advertising and analytics tools on our Platform to measure the effectiveness of our marketing campaigns. These tools may collect data such as pages you visit, actions you take (e.g., signing up), and your device and browser information. You can opt out of targeted advertising by adjusting your ad preferences on the relevant platforms or by using your browser settings to block third-party cookies.

9. Children's Privacy

AceIt is designed to serve students, including those under 18 years of age. We take the privacy of minors seriously.

  • Users between the ages of 13 and 17 may use the Platform with the consent of a parent or legal guardian.
  • We do not knowingly collect personal information from children under 13 without verifiable parental consent.
  • If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
  • Parents and guardians may contact us at myaceit.support@gmail.com to review, modify, or delete their child's personal information.

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

AceIt Technologies LLC
Email: myaceit.support@gmail.com
Website: myaceit.com

We will make every effort to resolve your concern promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.